The short version: We collect only what we need to respond to your inquiry — your name, phone, email, and what you'd like us to appraise. Phone calls may be recorded for quality assurance and training. We don't sell your information. We use trusted services like Google Tag Manager and reCAPTCHA to keep the site secure and to measure ad performance. You can ask us to delete your data at any time.
1. Who We Are
This Privacy Policy explains how Gold Buyers Twin Cities, a division of Landmark Diamonds & Precious Metals, Inc. ("we," "us," or "our"), collects, uses, and protects information when you visit goldbuyerstwincities.com or contact us through this website.
Our business address is 6528 W Lake St, St. Louis Park, MN 55426. By using our site, you agree to the practices described below.
2. Information We Collect
Information you provide
When you fill out a contact form, request a quote, or call us, we collect:
- Your name
- Your phone number
- Your email address (if provided)
- A description of the items you'd like us to appraise or sell
- Any other information you choose to share in messages or during a call
Information collected automatically
When you visit our site, we (and our third-party providers) may automatically collect:
- Your IP address and approximate location
- Browser type, operating system, and device information
- Pages you visit, time spent, and referring URLs
- Click data, scroll depth, and form interactions
- Tracking identifiers from advertising platforms (e.g., Google Click IDs)
3. Call Recording
Phone calls to and from Gold Buyers Twin Cities may be recorded and monitored for quality assurance, training, and recordkeeping purposes. By continuing a call with us, you consent to that recording. If you'd prefer not to be recorded, please let us know at the start of the call and we'll accommodate your request.
Recordings are stored securely, accessed only by authorized staff, and retained only as long as needed for the purposes above or to comply with legal obligations.
4. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule appraisals
- Provide quotes and complete transactions
- Improve our website, content, and customer experience
- Measure the performance of our advertising campaigns
- Detect and prevent fraud, spam, and abuse
- Comply with legal obligations, including Minnesota precious-metal-dealer recordkeeping requirements
5. Cookies & Tracking Technologies
We use cookies and similar technologies to operate the site, remember your preferences, and measure performance. The third-party services we rely on include:
- Google Tag Manager & Google Analytics — to understand how visitors use the site
- Google Ads & Microsoft Advertising — to measure ad performance and conversion tracking
- Google reCAPTCHA — to protect our forms from spam and abuse, governed by Google's Privacy Policy and Terms of Service
You can control cookies through your browser settings. Disabling cookies may affect how the site functions.
6. How We Share Your Information
We do not sell your personal information. We share information only in these limited cases:
- Service providers who help us run the site, host data, send messages, or measure performance — under contractual obligations to protect your information
- Advertising partners (Google, Microsoft) for conversion measurement, in aggregated or hashed form where possible
- Legal authorities when required by law, subpoena, or to protect rights, safety, or property
- A successor business in the event of a merger, acquisition, or sale of assets
7. Data Retention
We retain your information only as long as needed to provide our services, comply with legal obligations (including state precious-metal-dealer recordkeeping rules), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
8. Your Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of receiving marketing communications
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at (612) 802-9686. We may need to verify your identity before responding.
9. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Third-Party Links
Our site may link to third-party websites (such as Google Reviews, BBB, or eBay). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing information with them.
11. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to protect your data and notify you of significant breaches as required by law.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll update the "Last Updated" date at the top of this page. Material changes will be communicated through the website.
13. Contact Us
Questions about this Privacy Policy or your information? Reach out:
Gold Buyers Twin Cities
A division of Landmark Diamonds & Precious Metals, Inc.
6528 W Lake St, St. Louis Park, MN 55426
Phone: (612) 802-9686
Web: /contact